Last Update: April 2022
Welcome to http://www.mentordirect.com.au/. This site is owned by Johnson & Johnson Medical Pty Ltd.
Johnson & Johnson Medical Pty Limited is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the Website or Web property (including, for example, a mobile Web site or application) operated and controlled by us from which you are accessing this Privacy Policy (each, the "Site").
This site is intended for use by residents of Australia only.
By providing personal information to us or by using the Site, you agree to the terms and conditions of this Privacy Policy.
INFORMATION COLLECTION
Information You Provide Some areas of the Site may ask you to submit personal information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, or order processing) or to participate in a particular activity (such as other promotions). A full description of how this personal information may be processed, used, disclosed and stored by us is given to you in our Privacy Notice at the point of collection. You will be informed what information is required and what information is optional.
We may combine the information you submit with other information we have collected from you, whether on- or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other sources, such as other Johnson & Johnson Operating Companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.
Passive Information Collection and Use As you navigate around the Site, certain information can be passively collected (that is, gathered without your actively providing the information), using various technologies. We and our third party service providers passively collect and use information in a variety of ways, including:
Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device.
Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site. We also use cookies to recognize your computer or device, which makes your use of the Site easier. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies in online advertising to track consumer responses to our advertisements. You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit http://www.allaboutcookies.org.
IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.
Device Information: We may collect information about your mobile device, such as a unique device identifier.
How We Use and Disclose Information We use and disclose information you provide to us as described to you at the point of collection in our Privacy Notice
We may also use information from or about you for our directly related administrative purposes, such as:
- to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail alerts;
- to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; and
- for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, personalizing your experience on the Site by presenting products and offers tailored to you, and determining the effectiveness of our promotional campaigns.
We may also disclose information collected through the Site:
- to our affiliates for the purposes described in this Privacy Policy. A list of our affiliates is available here http://www.investor.jnj.com/governance/sec-filings.cfm (click on the link for Form 10K, Exhibit 21, under "SEC Filings").
- to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to provide services; and
- to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
In addition, we may use and disclose information collected through the Site as we believe to be necessary or appropriate: (a) as permitted by, or required under, applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may also use and disclose information collected through the Site in other ways, with your consent.
We may also use and disclose information we collect passively as described above, under "Passive Information Collection and Use," and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.
THIRD PARTY SITES AND SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such site or property on the Site does not imply endorsement of it by us or by our affiliates.
SECURITY
We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your personal information We give you choices regarding our use and disclosure of your personal information for marketing purposes.
Receiving marketing communications from us: Where you have previously given us your express consent and you no longer want to receive marketing communications from us on a going-forward basis, you may opt out of receiving them by contacting us via email by sending an email to mentorcustserv@its.jnj.com. In your response to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent]. For example, if you no longer wish to receive marketing e-mails or direct mail from us, tell us that, and provide your name and e-mail or postal address. Please include "Unsubscribe" in the subject line of the email.
You may also opt out of marketing messages from us by using the Opt Out or Unsubscribe function included in each marketing message.
We will comply with your request(s) within such timeframe required by applicable law or as soon as reasonably practicable. Please also note that if you opt out of receiving marketing-related messages from us, we may still potentially send you important transactional and administrative messages, from which you cannot opt out.
How you can access, change, or delete your personal information
If you would like to review, correct, update, restrict, or delete your personal information, or if you would like to request to receive an electronic copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us thru this webform. We will respond to your request as soon as reasonably practicable and no later than one month after receipt. If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.
USE OF SITE BY MINORS The Site is not directed to individuals under the age of 18, and we request that these individuals not provide Personal Information through the Site.
CROSS-BORDER TRANSFER Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Site or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country.
SENSITIVE INFORMATION Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise to us. In those cases where we may request or invite you to provide sensitive information, we will do so with your express consent.
CONTACTING US If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this site, or if you would like to opt out of future communications, please contact us as follows:
Call: (612) 9878 9000 E-Mail: PrivacyOfficer@medau.jnj.com
By submitting information to us by e-mail, you agree that such information will be governed by our Privacy Policy. Because e-mail to and from this site may not be secure, you should take special care in deciding what information you send via e-mail to us.
Write: Privacy Officer Johnson & Johnson Medical Pty Limited. PO BOX 134 North Ryde New South Wales Australia.
PRIVACY COMPLAINTS
If you believe we have either breached the terms of this Privacy Policy or otherwise not complied with the Australian Privacy Principles made under the Privacy Act 1988 (Cth) or other applicable privacy laws, regulations or binding codes affecting how we collect and manage your personal information please write or email to us using the "Contacting Us" details above. In your letter or email please:
- Tell us the details of your complaint including relevant dates and third parties (if any);
- Provide copies of any relevant documents or correspondence;
- How you would prefer for us to contact you with our reply.
We will:
- Acknowledge receipt of your complaint within 2-3 business days;
- Provide you with a written response to your complaint within 10-15 business days - depending upon the complexity of your complaint this could be at an earlier or later time.
Please note guidance from the Office of the Australian Information Commissioner ("OAIC") requires any complaint must first be made to the respondent organization. The law also allows 30 days for the respondent organization to respond before a complainant may make a complaint to the OAIC.
You can obtain further general information about your privacy rights and privacy law from the OAIC by:
- calling their Privacy Hotline on 1300 363 992
- visiting their web site at http://www.oaic.gov.au/.
- writing to: The Australian Information Commissioner GPO Box 5218 Sydney NSW 104
UPDATES TO THIS PRIVACY POLICY We may change this Privacy Policy. Please take a look at the "LAST UPDATED" legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.